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E-Commerce Round-Up: January 2016

E-Commerce Round-Up covers major recent events and news from the past month in the e-commerce world, and provides a brief analysis of what they mean. This month’s Round-Up covers recent Amazon developments (confirmed and rumored) and the declining fortunes of online flash sale and daily deals companies. Amazon buys a French delivery company . …. read more >

NRF16 Showed A Bright Retail Future, But How Do We Get There?

A little over a week ago I joined 30,000 visitors to the Javits center – an airplane hangar-esque trade show venue located on the far west side of Manhattan – for the annual National Retail Federation’s “Big Show.” This event, which according to the NRF has been held for over 100 years, is where companies… read more >

The air is going out of the customer experience software balloon

Scott Brinker’s famous marketing technology “super graphic” has charted the explosive growth of that software landscape, from about 100 vendors in 2011 to nearly 1900 in 2015. The stunning increase in vendors and software solutions is evidence of several undeniable trends, including the digitization of marketing and the consumer expectation for improved customer experiences (CX)…. read more >

Regulated industries: it’s time to discover your customer-centric, end-to-end business processes

This week I’m at PEX Week in Orlando, which is the conference for business process transformation and operational excellence. And its bookend conference, PEX Week in London, is the place to be in Europe if you are deeply into process excellence or process transformation. A cursory glimpse at random session titles from the Orlando agenda… read more >

Time to change the way we buy technology

News flash #1: Most marketers have moved WAY beyond relying solely on email and a website as a means of digitally communicating with their audiences. So it makes sense that they need better, inter-operable mobile, social media, display advertising, and search channels tools. Many vendors of these marketing technologies have upped their game in response… read more >


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About DCG

Digital Clarity Group is an analyst and consulting firm focused on the content, technologies, and practices that drive world-class customer experience. Global organizations depend on DCG's insight, reports, and consulting services to help them turn digital disruption into digital advantage.
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The IIAR New Analyst Firm of the Year 2014

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