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Who Drives Customer Experience: The CIO, The CMO, or Fill-In-The-Blank?

How many times have you heard or read about the demise of the CIO?  The way some experts describe it, these poor, unlucky professionals are slowly going extinct, what with cloud and systems integrators and who knows what else taking over their jobs.  According to the demise storytellers, the CIO is quickly becoming a mid-management… read more >

DCG Podcasts: Enterprise File Sync & Share

February 2015 – The Enterprise File Sync and Share (EFSS) market got a boost with Box’s recent IPO. In this podcast Digital Clarity Group’s Connie Moore and Chris Walker discuss the EFSS market, some of the players, and whether EFSS can succeed where Enterprise Content Management (ECM) has failed.

DCG Podcasts: OpenText Acquisition of IGC

On January 5, 2015 OpenText announced its acquisition of Informative Graphics Corporation (IGC). In this podcast, Digital Clarity Group’s Connie Moore and Chris Walker discuss what the acquisition means for OpenText and its customers.

Target learns about cross-border commerce the hard way by failing big in Canada

It has not been a great 18 months for Target. The retailer announced earlier this month that it would close down its entire Canadian business, shutting 133 stores and laying off nearly 18,000 people. This will cost the company pre-tax losses of $5.4 billion for Q4 2014, not to mention to-be-determined continued losses into 2015…. read more >


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About DCG

Digital Clarity Group is an analyst and consulting firm focused on the content, technologies, and practices that drive world-class customer experience. Global organizations depend on DCG's insight, reports, and consulting services to help them turn digital disruption into digital advantage.
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