Since 2010 the sale of voice-related technology for the contact center has seen a steady decline. This has forced the contact center and voice vendors such as Avaya, Interactive Intelligence, Cisco, Nuance, Genesys and others to explore different growth strategies in order to keep shareholders happy. The typical choices these vendors made was to start… read more >
In this episode of Just Clarity, Digital Clarity Group’s Jill Finger-Gibson and Jake DiMare discuss the Salesforce acquisition of Demandware.
Over the past 10-15 years, organizations have made great strides in business process improvement by adopting business process management (BPM) suites as part of business transformation efforts. Why the great improvement? It’s because BPM suites separate business and process rules from the application code, making it easier and faster for business analysts and developers to… read more >
Do you know your customers? Do you know what they want, or can you anticipate the information they are trying to seek out? Of course, the answer to this question should be a resounding “yes” but often, organizations respond with a lackluster “I don’t know” instead. The consequences for your brand and organization? Abysmal. Digital… read more >
This year the OpenText World event was held in Nashville, TN and visiting Music City gave Cathy McKnight and I the chance to directly take the pulse of the firms’ senior executives, partners and customers. Though there were product and roadmap announcements galore, most notably the daring announcement that the firm plans to challenge IBM… read more >
In this episode of the Just Clarity, Digital Clarity Group’s podcast, Jake DiMare and Tim Walters unpack 5 myths about the GDPR, EU’s new general data protection regulations.
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