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Connie Moore

Senior Vice President of Research

Research areas

  • Business Transformation
  • Business Process Management
  • Customer Experience Management
  • Content Management
  • The Future of Work

Previous experience

  • Vice President and Research Director at Forrester Research
  • Vice President at Giga Information Group
  • Manager at Accenture

Profile

As Senior Vice President of Research at Digital Clarity Group, Connie has unparalleled experience working with senior executives in business and IT, technology marketing, and government, from SMEs to large enterprises throughout the globe. She has managed international teams of analysts focused on a wide range of technologies such as social and collaboration, content management, business analytics, business software (e.g. ERP, CRM, HCM), and BPM suites. Her research encompasses business transformation, business process management, customer experience management, information management, the future of work, new business models and organizational change management. Connie is highly sought as a keynote speaker and conference chair on five continents. This year, she was honored by her peer group for thought leadership in business process transformation, adaptive case management and BPM software when she received the highly coveted Marvin Manheim Award from the Workflow Management Coalition (WfMC).

Prior to DCG, Connie was a Vice President, Principal Analyst and Research Director at Forrester Research for more than 20 years, where she pioneered new data-driven research on global Bring Your Own Technology trends, forecasted and defined the next generation of business suites, and drove innovative dialog among marketing, business process and IT senior executives about how to succeed at large-scale business transformation. She came to Forrester through the acquisition of Giga Information Group and BIS Strategic Decisions. She was based in the UK for four years where she managed the BIS European Consulting organization. Prior to that, she was Vice President, Product Marketing at TDC, a manufacturer of document capture systems. She started her career at Accenture (formerly Arthur Andersen) as a manager in the consulting division, and at Wang Labs, where she was a customer support manager. Connie holds an MBA in Information Systems from George Washington and a BA from East Carolina University.

Connie lives in the Virginia horse country (but still close enough to DC to enjoy it)–with her husband, son, three cats—a tortoiseshell, Himalayan and Persian–and the world’s largest Dalmatian. She is lobbying to get two horses, but hasn’t won that argument yet. Connie is very active in her community and serves as a director for the boards of The Waterford Foundation, Hayden’s Smile, and the Community Foundation for Loudoun and Northern Fauquier Counties. She is also an elder in the Presbyterian Church. Connie is passionate about reading, is currently writing an autobiographical book, enjoys antiquing, and loves gardening. She is particularly proud to be a Loudoun County Master Gardener intern—it was really hard work!


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