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Digital Clarity Group

Digital Clarity Group Research Shows Higher Education Institutions At Risk with Slow Shift to Customer Experience Management

April 28, 2016, New York – Digital Clarity Group (DCG), the award-winning research and advisory firm focused on customer experience management (CEM), today released new insights on the state of digital engagement in higher education. The analysis, based on original research conducted by DCG, has been published in a new report entitled Digital Transformation in… read more >

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Digital Clarity Group Begins Fifth Year with New Leaders and Innovative VOCalis Service

April 12, 2016, New York – Digital Clarity Group (DCG), the award-winning research and advisory firm focused on customer experience management (CEM), marked the beginning of its fifth year in business with announcements about new leadership hires and a major new service called VOCalis. Both developments are aimed at driving continued growth and innovation. DCG’s… read more >

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Digital Clarity Group Sharpens Its Focus On CRM and Customer Care

I’m delighted to announce that Digital Clarity group has expanded its coverage of CRM with the recent addition of Johan Jacobs, our newest Principal Analyst. Johan not only provides clients with deep knowledge and insight into CRM and customer care, but he also expands our footprint in Europe and Africa. You’re probably wondering, “did I… read more >

Digital Clarity Group

Digital Clarity Group Adds Former J.D. Power CEO Steve Goodall to its Board, Bringing Industry-Standard Customer Satisfaction Survey Expertise

June 16, 2015, New York – Digital Clarity Group (DCG), the analyst and consulting firm focused on customer experience management (CEM), announced the addition of Steve Goodall, formerly CEO of J.D. Power and creator of the industry leading J.D. Power ratings, to its Board of Directors. “We are extremely pleased to welcome Steve to our… read more >

Digital Clarity Group

Digital Clarity Group and Constellation Research, Inc. Announce Strategic Alliance

Two award-winning advisory firms to address the needs of brands and organizations for strategic advice and analysis on effective response to digital disruption March 9, NEW YORK AND SAN FRANCISCO – In a world undergoing rapid change due to digital disruption and business transformation, leading brands and organizations seek comprehensive expertise as they make investments… read more >
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Digital Clarity Group Chosen as “Analyst Firm of the Year” by Influencer Relations and “New Firm of the Year” by Institute of Industry Analyst Relations

Industry Accolades Cement 2014 as a Remarkable Year of Growth in Client Engagements and Team Expansion January 6, 2015, New York – Digital Clarity Group (DCG), the analyst and consulting firm focused on customer experience management (CEM), capped its most successful year to date with two prestigious awards, including being recognized as an Analyst Firm… read more >
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Digital Clarity Group Continues to Strengthen Roster with the Addition of Research Veteran Connie Moore

November 5, 2014, New York – Digital Clarity Group (DCG), the analyst and consulting firm focused on customer experience management (CEM), announced the appointment of Connie Moore as Senior Vice President of Research. In this role, she will be responsible for building out DCG’s research capabilities aimed at helping clients make fact-based decisions about their… read more >
Kevin Cochrane

Industry veteran Kevin Cochrane joins Digital Clarity Group Board

September 25, 2014, New York – Digital Clarity Group (DCG), the analyst and consulting firm focused on customer experience management (CEM), announced that Kevin Cochrane, former marketing executive for Adobe and OpenText, has joined DCG’s Board of Directors. In this capacity, Cochrane will provide strategic support and guidance to the company’s leadership team. Cochrane has 18… read more >
Digital Clarity Group

Analyst Partner Announced for 2014 CMO Europe Summit

September 2, 2014, Scotland, UK – The CMO Europe Summit is pleased to announce Digital Clarity Group as the 2014 event’s official Analyst Partner, leading discussion across the three days as well as providing expert, in-depth analysis of the talking points and outcomes from the summit. The Summit serves as an arena for senior level… read more >
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Digital Clarity Group Releases New Research on North American Landscape of Agencies and Integrators for Web Content and Customer Experience Management

New edition of Guide to Service Providers tracks rapidly evolving services market and enterprise trends in CEM and CMS selections June 25, 2014, New York – Digital Clarity Group (DCG), the research-based advisory firm focused on customer experience management (CEM), announced the immediate availability of an update to the North American edition of its popular… read more >
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