At a recent business process management (BPM) conference one of the panelists made a startling comment about the future of work, which spurred an immediate tweet from the Digital Clarity Group analyst in attendance: Connie Moore @cmooreclarity Cognizant information officer speaker at #appian15 says the future of work isn’t mobile, #social, cloud. it’s #drone, #wearable… read more >
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In this paper, Allen Bonde reviews the state of social adoption and where innovative companies are focusing their investments. He then outlines a new model for characterizing the stages, or “local markets,” within a modern social business to provide a framework for “thinking globally while acting locally” when it comes to enterprise adoption. Finally, Allen… read more >
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.