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DCG’s CEM Service Provider Guide is out!

Big-NewsAfter months of research, interviews, writing, editing, rewriting, and more editing we are proud to announce Digital Clarity Group’s Guide to Service Providers for Web Content and Customer Experience Management.

Digital Clarity Group was founded on the belief that the Service Provider, whether they call themselves a Digital Agency, System Integrator, or something more creative, are the keystone to whether a web content management (or related technology) implementation is ultimately successful. It was this belief that was the basis for creating this Guide, about which we are immensely excited about.

The research behind the Guide’s 270-plus pages is meant to help organizations find the “right” service provider partner to work with, which can be a daunting and labor intensive task. Unlike software vendors, service providers do not offer the same standard “product.” In theory, each new client receives a distinct project team with its own unique characteristics. People-centric, skills-based services are also hard to “demo.”  So, in addition to the service provider profiles, DCG’s new report provides a Service Provider Assessment Framework.  This framework provides the company with a set of considerations that can be used as part of the evaluation criteria for selecting a strategic service provider.

Successful execution of a customer experience management strategy requires true expertise and, most of all, experience.  Our aim with this report, and everything we do at DCG, is to enable our clients to select the right service provider to help deploy these solutions. It can make or break an organization’s plan.

Digital Clarity Group’s Guide to Service Providers for Web Content and Customer Experience Management is available for download now.


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