Principal Analyst Jill Finger-Gibson will be attending the Retail’s Big Show, organized by the National Retail Federation. Held at the Javitz Center in New York City, this year’s event has an impressive line-up of speakers including a headlining keynote by Brian Krzanich, CEO of Intel. In his Keynote, entitled “Driving Retail Transformation: How Data and Smart, Connected Technology Deliver Amazing Customer Experiences”, Brian will talk a lot about the overwhelming impact of Digital on retail and the overall Customer Experience.
Brian will be joined by a truly impressive lineup of feature speakers from retail brands, including Senior Leaders from Levi Strauss & Co, Sleep Number, GameStop, IKEA, and Target.
If you’d like to connect with Jill during the event, please contact us for more information. In the meantime, check out some of her recent thought leadership on digital retail:
What Makes a Great Digital Partner Customer Experience? Lessons from Cognifide - Ask a group of people who have recently served as key participants of a recent digital experience (DX) technology implementation, led by a digital partner (systems integrator, consultancy, or digital agency) at their respective organizations, and you will get a wide variety of responses. One person thinks their project went smoothly. Another person cites a few issues with slipping timescales and budgets, and maybe some technical challenges, but dubs their project a success in the end. Still another person complains… 5 Questions For Your Content and Commerce Implementation Partner - In their quest to improve the experiences they deliver to their customers and under pressure to move more business online, companies are increasingly looking at upgrading or replacing their existing web content management systems (WCMs) and their ecommerce systems at the same time. Due to the complexity of adding just one business-critical platform, let alone two, this means looking for help from external partners to lead and manage the effort. What’s the best way to identify the best prospective content and commerce… Digital Agencies: Time to Deepen Your Ecommerce Expertise - “They aren’t creative.” That’s the common retort from digital agency executives, when asked why they don’t see management consultancies and systems integrators (SIs) as competitive threats. This is despite the fact that consultancies and SIs are acquiring or building digital experience capabilities, and are competing directly with agencies for projects that just two years ago would not have hit their radar screens. This is also despite the fact that though the agencies themselves may possess creativity in spades, it still isn’t sparing…
