E-Commerce Round-Up covers major recent events and news from the past month in the commerce world, and provides a brief analysis of what they mean. This month’s Round-Up covers new funding for online marketplace provider Mirakl, new ecommerce service provider acquisitions and partners, and the prospects for celebrity ecommerce. The rise of the Saas online… read more >
Search results for "CMS selections"
Content Management Systems: You Definitely Don’t Want to be in This 40%
This year I’ve interviewed more than forty companies about their customer experience management (CEM) strategies and how content management systems (CMS) fit into the CEM technology mix. A truism has surfaced that remains constant no matter how many organizations I interview—roughly 35-40% of the CMS selection projects fail. That is an astounding number and it… read more >
OpenText, Demandware, and Salesforce.com are all on a buyer’s shortlist. What are they buying?
Give up? Yeah, me too. We’ve been known to critique technology rankings such as the Wave and Magic Quadrant here at DCG, since we don’t think they provide much actionable insight, and we usually add a little color commentary to spice things up. However, in the case of Forrester’s new Digital Experience Delivery [DEaD?] Platforms Wave, I… read more >
Video: DCG’s Guide to Agencies and Systems Integrators for WCM and CEM
On the July episode of CMS-Connected, DCG’s President Scott Liewehr discussed the launch of the ground-breaking Guide to Service Providers for Web Content and Customer Experience Management. The 271-page report is the first and only comprehensive reference available on the market to help organizations make sense of the digital agency and systems integrator landscape. It… read more >
About Us
Our promise to our clients is confidence. Digital Clarity Group is a research and advisory firm that helps organizations deliver world-class customer experience through partnerships with best-fit technology vendors and digital partners. We enable client success by bringing unprecedented transparency to selecting, engaging, and optimizing relationships with digital partners and technology vendors. Our guidance draws… read more >
