As Customer Experience Management (CEM) moves from theory to practice, service providers (digital agencies, systems integrators, etc.) are on the front lines of solution development and delivery. Enterprise adopters have dozens of options for potential implementation partners. We help our clients rise above the noise and get their skills and expertise noticed.
We work with service providers who integrate and implement technologies for CEM. Our clients are systems integrators and digital agencies with expertise in multiple technologies that enterprises use to manage customer experience, including web content management, marketing automation, e-commerce, social media management, web and enterprise search, localization, enterprise collaboration and customer relationship management.
- Advice and guidance on business, market, and partner strategies. We help service providers understand the evolving landscape for CEM solutions, identify new market opportunities, choose the right technology partners, and protect from new competitive threats. Our insights are informed by our ongoing primary research on successful CEM implementations and by our deep expertise in the markets comprising contemporary CEM solutions.
- Thought leadership and market engagement. We help service providers educate users and buyers on the impact of choosing the right implementation partner.
|Advice and Guidance||
|Thought Leadership and Market Engagement||