This webinar took place on December 9, 2014

Technical communicators have experienced drastic disruption in their field for many years now thanks to rapid globalization, increased customer demands, and broad mobile device adoption.

• What do you need to know about these market trends?
• How can you make technical documentation a key piece of the customer experience?
• How do you build an internal infrastructure to achieve this?

In this webinar Tim Walters and Andrew Thomas (SDL) talk about ways to improve the customer experience with documentation, technical communication, and knowledge delivery.