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DCG research and articles about: Connie Moore

Trends 2017: Operational Excellence Will Dominate Investments in Customer Experience Management

January is that time of the year when business and technology trends start surfacing fast and furious from think tanks, research firms, journalists, and independent consultants. This year is no exception—pundits have plenty to say about trends for hot technologies, such as the internet of things (IoT), virtual reality, cognitive computing, conversational robots, just to… read more >

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Extending ECM to Office 365 fills in missing pieces

Over the past two years there’s been a lot of discussion about the future of ECM. Some old-timers form the vanguard by defending ECM systems that are (quite honestly) sometimes challenging to deploy, manage and use. Others like how products such as Dropbox, Box, and Microsoft OneDrive for Business are easier and cheaper to deploy,… read more >

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Great customer experiences require more than streamlined processes and new technology

I love my dentist. How many of you can actually say that and mean it? I first met him one weekend when an abcessed tooth blew up from nowhere, spiking my fever to 102 degrees on a Saturday night. In desperation I called my regular dentist, whose answering service told me about the on-call dentist… read more >

Hacker using laptop. Hacking the Internet.

CMOs, cybersecurity and the criticality of customer trust

Drip. Drip. Drip. Drip. That’s the sound of Wikileaks. As the CMO of a large or small business, or as a senior marketing executive, how concerned are you about Wikileaks, Russian hackers, or someone else raiding your company and then publicizing or selling information about your customers for the whole world (and even the media)… read more >

Free Developer Report

Transform Insights, Improve Operational Excellence, and Delight Customers with Extended ECM

Digital content delivers no value to businesses and consumers if it just sits on a shelf—physical or virtual—waiting for someone to find it. But a “shelf” is precisely where much unstructured information remains, robbing businesses of essential insights into their customers and business processes, and blocking key inputs to business decisions and actions. Connie Moore… read more >

Free Developer Report

Use Entity Modeling for Simplified Application Development During Business Process Automation

Over the past decade, business process management (BPM) suites have made huge strides in automation by applying a simple concept – separating business and process rules from application code. With this approach, BPM software has streamlined and accelerated the deployment of business processes, providing a significant improvement over the traditional ways developers embed process and… read more >

Sitecore Symposium

No Joke: Sitecore is (finally) acquired (sort of)

It takes a lot of courage to announce anything, let alone an investment transaction worth more than $1 billion, on April Fools Day. But this one is serious: Stockholm-based private equity firm EQT has taken a “significant” majority interest in Sitecore, the Denmark-based content and experience management vendor. A new “EUnicorn” The deal values Sitecore… read more >

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PEX Exchange

June 20-21, 2016. Pinehurst, NC, USA. Analyst speaking: Connie Moore Event website: PEX Exchange read more >

Free Developer Report

Seven Crucial Lessons Learned In Content Management System Implementations

 Without the right implementation plan and skill set, an organization can rarely maximize the value of its investment in new content management technology. More importantly, the content management system (CMS) will not have the transformative impact that executives, managers and workers expect to realize. Companies can easily spend upwards of $1 million to buy and implement… read more >

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Appian World

May 11-13, 2016. Washington, D.C., USA. Analysts attending: Connie Moore Event website: Appian World read more >

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