December 1-3, Boston, MA, USA. Foundations for the strategic selection of a Service Provider partner, by Cathy McKnight Holistic Customer Experiences Require Fundamental Change, by Connie Moore Global Experience Management: Analyst Views on Trends and Practices, by Mary Laplante How to Integrate the Content and Commerce Experience, by Jill Finger Gibson Event website: Gilbane Content… read more >
November 16–18, 2015. Where: Houston, TX, USA. Mary Laplante, and Connie Moore lead roundtables, panels, and workshops. Event website: CMO Digital Marketing Leaders Summit 2015 read more >
November 8-13, 2015. Las Vegas, NV, USA. Analysts attending: Scott Liewehr, Cathy McKnight, Connie Moore Event website: OpenText Enterprise World 2015 read more >
Ever wonder why the business process management (BPM) software market is so small? And more importantly, will it ever grow up? Or is BPM software perpetually stuck in the role of a small pup instead of running with the big dogs, like analytics, collaboration and content? According to Market Reports Hub, the BPM market will… read more >
Here’s an important question: Is your firm thinking of investing in business process management (BPM) software to gain greater efficiency from automating high throughput, transaction-intensive business processes? If so, it’s time to think again. That’s because the current best practice in BPM software is to target high volume, repeatable, people-less processes and business processes at… read more >
October 19-21, 2015. Fort Worth, TX, USA. Keynote: Customer Engagement like never before by Connie Moore Event website: Hybris Americas Customer Days 2015 read more >
September 28-30, 2015. San Francisco, CA, USA. How would your customers rate the effectiveness of your Operational Excellence program? – Connie Moore Event website: Business Performance Excellence Summit read more >
For a 95-year old company with deep roots in print postal services, adapting to today’s digital world is a formidable challenge. Yet Pitney Bowes, the US-based, 10,000 employee company, has been making some strategic moves lately in order to do just that. In this podcast, Connie Moore and Jill Finger Gibson review Pitney Bowes’ recent… read more >
April 2015 – The empowered consumer of today wants more than offers; they want a satisfying experience. Because of this shift in buyer behavior and many other disruptive changes, most organizations are or should be embarking on projects to transform the marketing organization and/or transform the customer’s digital experiences. But in some industries undergoing massive change,… read more >
A couple of months ago I took on a new challenge. It all started when I was invited to write an article for the folks who just launched www.RTinsights.com, which focuses on real time technologies. When we went over the list of topics, my ears perked up at their mention of “analytics.” Interesting. After all,… read more >
