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DCG research and articles about: core competencies

National Capitol Chapter AIIM Meeting

5:00 pm ET

Connie Moore presents on the topic of Digital Transformation on the Inside and Outside of the Enterprise at the May meeting of AIIM’s National Capitol Chapter in Washington, DC.

An unending deluge of structured and unstructured information pushes business and government organizations to ditch their old, outdated ways of working. On the outside, they must now open multiple channels to capture the ever rising amounts and types of data submitted by customers in an effort to become fully digital. On the inside, enterprises are concerned with internal efficiency and advances in operational excellence in their rapidly changing industries. During this unique session, Connie will draw on extensive research to explain how organizations have successfully transformed their businesses by going digital outside and inside.  Attendees will learn how to develop a digital strategy based upon their core competencies in emerging technologies, information management and process transformation.

Free Developer Report

Business Process Management: An Emerging Core Competency for Customer Experience Management

Drawing upon several years of ongoing research, Digital Clarity Group has identified the ten core competencies that every organization needs to deliver world-class customer experience. The competencies serve as a framework for assessing the capabilities you have within your organization, and then identifying what’s missing. Armed with knowledge about your competency gaps, you can seek out… read more >

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