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DCG research and articles about: CTO

NASSCOM India Leadership Forum 2017

Scott Liewehr delivers a business track keynote on “Achieving Customer Experience Success by Humanizing Your Approach” at  NASSCOM’s India Leadership Forum in Mumbai. This is the 25th anniversary edition of the event, which attracts IT leaders and practitioners from around the globe. This year’s theme is “Digital Inflection Point: Re-Imagine Not Re-Engineer.” Sessions are organized around five topics: megatrends, technologies, imperatives, enablers, and dilemmas. The program features an  impressive list of speakers: IBM’s Ginni Rometty; executives from digital partners and integrators including GE Digital, Deloitte Digital, Accenture, Tata Consultancy, and Cognizant; and CIOs and digital leaders from brands such as Philips. Pitney Bowes, Cisco Systems, Steelcase, and the City of Los Angeles.

Scott’s presentation at NASSCOM’s 2016 conference was entitled “Two Sides of the Digital Transformation Coin: Digital Inside and Outside.” View the video here, and read the DCG report on which his talk is based. Contact us to arrange a time to meet with Scott in Mumbai.


The Role of C-Suite Diplomacy in the CMO-CIO Debate

If you follow the issues of the day in the customer experience management (CEM) arena, you are undoubtedly familiar with the theme of the CMO-CIO relationship, or the lack thereof. Those who hold those titles, depending on what you read, are; putting the customer at the center of everything, or dead, or gaining in budget influence, or disconnected from each… read more >

Digital Clarity Group

Razorfish’s Velez: Diversity Key to Customer Experience #DigitalPulse

Wednesday October 16 2013, New York – Digital Pulse got off to a fantastic start today, with a keynote from Ray Velez, Chief Technology Officer at Razorfish and co-author of the new book Converge. Velez talked to a packed audience about …the “friction” and energies that each specialist brings that need to be fostered for a successful customer… read more >

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