Most companies have an intranet, or at least some form of online environment through which it shares information (HR, IT, policies), news (corporate, industry, employee), and employee contact information – even if the employee directory is just an Excel spreadsheet with a list of employee names, email addresses, and extension … no really, that is… read more >
DCG research and articles about: Culture
I wanted to try something a little different for this post. I’m doing an assessment of what went wrong with Alfresco for a Canadian university. They purchased Alfresco back in 2008/09, initially to handle some of their web content needs. Things haven’t gone so well. Below is a quick wrap up email I sent to the project… read more >
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.
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