How can you create an intranet that employees want to use? What are the essential components of an engaging intranet? How important is the ability to reach out to other colleagues through corporate intranet? Who is best placed to take ownership of the intranet today – HR, Corporate Communications, or IT? Should intranet be managed… read more >
DCG research and articles about: employee engagement
Not too long ago, my son and I went for a drive. Boom! We were suddenly rear-ended by a runaway Mini that plowed into my SUV. Dumb move for the Mini, but no one was hurt and there was minimal damage. Dealing with the other guy’s insurer after a crash? Don’t get your hopes up… read more >
Living in greater Boston, I have a pretty decent choice of supermarkets along the price spectrum. At the higher end there is, of course, Whole Foods, the destination for products such as organic quinoa and $20 per pound imported specialty cheeses. In the middle are the chains such as Stop and Shop and Trader Joe’s,… read more >
On March 20th of this year I wrote my first blog post as a member of Digital Clarity Group. In that post I mentioned the Principles of Holistic Information Governance (PHIGs) and how Information Governance and Customer Experience Management are inextricably linked. This post serves as an introduction to the PHIGs. In subsequent posts and… read more >
Can’t touch your toes? Afraid stretching is going to hurt? You’ll never know til you try. And even if you can’t reach below your knees today, with some effort and perseverance you’ll be doing gorilla in no time. Same can be said for evolving a company’s intranet; it’s not easy, and it takes time, it… read more >
This year’s conference brought together IBM’s long-standing, 20th annual Lotusphere and its new Connect conferences into one, very large, event. The agenda boasted as many as 15 concurrent sessions within eight tracks and five session types in two venues that layered Lotusphere’s traditionally technical content with Connect’s customer experience stories of how IBM’s solutions drive… read more >
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.
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