What’s new in Web Content Management? In this WCM Round-up we take a look at the Gartner’s WCM Magic Quadrant, discuss challenges of managing content in Higher Ed, contemplate Drupal 8 upgrade path, take note of the new OpenText partner program, dotCMS webinars and upcoming industry conferences… read more >
DCG research and articles about: Gartner
Digital Disruption Forces Change, 2015 And Beyond. In 2014 many of the significant business technology trends were gradual and predictable — like the continued growth of cloud, analytics and big data, and the consumerization of IT. Other trends, such as the internet of things, seized everyone’s imagination (if not their wallets) while previous darlings from… read more >
One of the audience’s favorite shows of the year. DCG President Scott Liewehr pulls no punches in his analysis of the 2014 Gartner Magic Quadrant for Web Content Management. Who were the winners, losers and who has no reason to even be listed? Watch this episode to see DCG President and CMS-Connected co-host, Scott Liewehr,… read more >
Give up? Yeah, me too. We’ve been known to critique technology rankings such as the Wave and Magic Quadrant here at DCG, since we don’t think they provide much actionable insight, and we usually add a little color commentary to spice things up. However, in the case of Forrester’s new Digital Experience Delivery [DEaD?] Platforms Wave, I… read more >
Happy New Year. Here we are in 2014 and Web Content Management is in a funk. Yep, I said it. The entire sector is in danger of becoming an afterthought. Ask yourself a question: when was the last time a WCM solution provider actually made some really interesting news, or got the market talking about… read more >
Thursday August 15, 2013, New York – Allen Bonde, Partner and Principal Analyst at Digital Clarity Group, will be in Columbus, Ohio on Tuesday August 20th, 2013 speaking at the SDL Online Retail Solution Micro Brewery Bash. This event is an opportunity for peers in the online retail profession to network and join the first Online… read more >
As I ramp up DCG’s social CRM research I’ve been looking through a number of recent industry studies including the latest edition of the Gartner Magic Quadrant on CRM Customer Engagement Center solutions (new term they are using to reflect the growing role of social channels – report is available from several featured vendors) and… read more >
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.
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IT Director of Applications,
Presbyterian Homes and Services