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DCG research and articles about: HCL

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HCL Makes Moves Into Experience Design

This week, the global systems integrator (SI) HCL briefed industry analysts on the latest developments in the company’s strategy and service offerings. Based in India, HCL is one of the largest SIs in the world – it earned $7 billion in revenues in its FY 2016, and employs over 110,000 people over 31 countries. As was… read more >

Digital Clarity Group

Will SAP Hybris’ partner ecosystem support its shift into holistic Customer Experience Management?

I’m attending the SAP Hybris Summit in Munich, Germany this week. Executives spent much of the opening keynote painting a vision for their plans to support holistic customer experience (my words), including marketing, ecommerce, customer service, customer support, billing, and more. You can find more information about those announcements from the various journalists covering the… read more >

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