June 30, 2016. 10:00 am ET / 3:00 pm BST (GMT+1). Online webinar with Cathy McKnight and Marianne Kay read more >
DCG research and articles about: Marianne Kay
June 21-23, 2016. Liverpool, UK. Digital Governance: Tools and Practices for Managing the Content Chaos by Marianne Kay Event website: IWMW 2016 read more >
Introducing a new DCG research study, “Digital Transformation in Higher Education: How Content Management Technologies and Practices Are Evolving in the Era of Experience Management.” When you think of today’s most fickle consumers, who comes to mind? The answer should be everyone. 89% of consumers report that they have switched their business to a competitor… read more >
November 3-5, 2015. Aarhus, Denmark. Keynote: The total impossibility of customer experience management by Tim Walters Web Design Trends 2016 by Marianne Kay Event website: J. Boye Aarhus 2015 read more >
July 27-29, 2015. Omskirk, UK. Event website: IWMW 2015 read more >
July 8, 2015. Leeds, UK. Event website: Drupal Yorkshire read more >
June 2, 2015. Did modern CMSs sacrifice good editor experience for improving customer experience? – with Marianne Kay and Bryan Ruby Event website: eZ Publish Show read more >
February 4, 2015. Online webinar with Marianne Kay and Mary Laplante. read more >
At Digital Clarity Group, attending and speaking at industry conferences is part of our job, so we are not easily impressed. Yet, this year’s J. Boye Aarhus 2014 met and exceeded our expectations. The event brought together nearly 300 delegates from 15 countries. World-class speakers such as Bebo White, Rose Cameron, Eric Karjaluoto, James Cannings,… read more >
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CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.