Close Window
Member Login

DCG research and articles about: voice of the customer


Press Release: Digital Clarity Group Recognizes Cognifide with First VOCalis Award

January 23, 2018, New York – Digital Clarity Group, Inc., the research and advisory firm that helps organizations deliver world-class customer experience through partnerships with best-fit technology vendors and digital partners, today announced that digital agency Cognifide has received a 2018 VOCalis Award of Excellence in implementing Adobe Experience Manager. This is the first award that… read more >

Free Developer Report

Looking for Customer Feedback in All the Right Places

Please Login to view this page. (Not a member? Register)

Customer Experience

A Voice of the Customer Approach for Choosing Really Great Service Providers for Customer Experience

Customer Experience (CX) initiatives can be extremely complex or relatively straightforward – depending on whether the focus is on 1) customer experience management (CEM) by transforming the CX and reinventing customer-facing business processes across the organization, or 2) implementing technologies such as a content management system (CMS), customer analytics, or e-commerce. But no matter what… read more >

Meet us at: