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How Customer Experience Management Changes the “Suite vs. Separate” Debate

The debate over suite versus best-of-breed solutions has raged since the introduction of enterprise resource planning (ERP) suites in the early 1990s, pitting integration and consistency against functionality and innovation – at least according to the classical terms of the dispute.


  • Suite versus best of breed: A timeless debate revisited
  • Understanding and meeting the demand for great customer experiences
  • The need for a unified solution for customer experience management
  • Conclusion: How suite is it?
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