Welcome to Just Clarity, a periodic podcast about Digital. Just Clarity is produced by the team at Digital Clarity Group. We help leaders transform the experience they deliver to customers, prospects, and their employees through the effective selection, integration, and adoption of customer experience management technology. Learn more at digitalclaritygroup.com Connie Moore (CM): Welcome to… read more >
Connie Moore, Digital Clarity Group’s Head of Research, was recently interviewed by Zbigniew Misiak at BPM Tips. In this not-quite forty minute long video, Connie and Zbigniew discuss various aspects of the fascinating world of Business Process Management. This is part of a series of content intended to promote the upcoming BPM Values Summit, a… read more >
In this episode of Just Clarity, Cathy McKnight and Connie Moore explore the topic of Business Project Management as a core CEM competency.
Over the past 10-15 years, organizations have made great strides in business process improvement by adopting business process management (BPM) suites as part of business transformation efforts. Why the great improvement? It’s because BPM suites separate business and process rules from the application code, making it easier and faster for business analysts and developers to… read more >
Over the past decade, business process management (BPM) suites have made huge strides in automation by applying a simple concept – separating business and process rules from application code. With this approach, BPM software has streamlined and accelerated the deployment of business processes, providing a significant improvement over the traditional ways developers embed process and… read more >
This week I’ve spent a lot of time with business process leaders who are chartered with making Business Transformation a reality in their organizations. These individuals are largely C-level executives and vice presidents who work in a number of process improvement and operational excellence roles, as well as lines of business leaders. This dialog occurred… read more >
May 11-13, 2016. Washington, D.C., USA. Analysts attending: Connie Moore Event website: Appian World read more >
Drawing upon several years of ongoing research, Digital Clarity Group has identified the ten core competencies that every organization needs to deliver world-class customer experience. The competencies serve as a framework for assessing the capabilities you have within your organization, and then identifying what’s missing. Armed with knowledge about your competency gaps, you can seek out… read more >
March 17, 2016. Online webinar. Rethinking BPM in the Age of the Digital Customer by Connie Moore read more >
The amount of information created each day is enormous, and it continues to outstrip the abilities of workers to process incoming requests and information submitted from customers and prospects, and for sales, service, support and finance to fulfill those requests internally. This unending deluge of structured and unstructured information pushes organizations to ditch their old, outdated… read more >
