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DCG research and articles about: customer data

Free Developer Report

Preparing for the Holiday Retail Season: The Amazon Threat and the Facebook Trap

Will it be “Ho, Ho, Ho” or “Oh, no, no” for retailers the 2016 holiday retail season? While holiday retail season is as important as ever – accounting for over 30% of annual revenue for some retailers – it’s getting ever harder to master, given the combination of budget constraints, tired infrastructures, changing consumer expectations,… read more >

Digital Clarity Group

Microsoft’s acquisition of LinkedIn is an entree into services

I’m going to try something new. I’m not in an environment where I can write a full blogpost about Microsoft’s planned acquisition of LinkedIn for $26.2B. But, rather than not commenting at all, I’m going to post a few thoughts for your consideration: Everyone will say this is about Microsoft entering the enterprise social media… read more >


CMO Summit US

April 13-15, 2015. Miami, FL USA Scott Liewehr and Tim Walters lead roundtables, panels, and workshops. Event website: 4th CMO Summit US

Digital Clarity Group

Chris Walker and Robert Rose debate: What exactly is a great customer experience?

Before industry analysts present their latest research to the public, they often chew over potential topics amongst themselves. And if they are located in different countries, that dialogue tends to take place over email. We thought we’d try an experiment and “liberate” one of those dialogues on this blog. A few weeks ago two Digital… read more >

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