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DCG research and articles about: customer expectations

Free Developer Report

Managing Customer Expectations: The Channel Partner and Software Vendor Challenge

Traditionally, enterprise software projects were all about up-front licenses and follow-on maintenance fees. For a software vendor or channel partner, success was to get the job done and get paid. Little importance was placed on building a good long-term working relationship with the customer. But, as software vendors move to the cloud and to subscription-based… read more >


The Reinvention of Technical Documentation

December 9, 2014. Online webinar with Tim Walters. read more >

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