Yesterday, my colleague and commerce guru Jill Finger Gibson did a great job explaining Amazon Go, the retail behemoth’s experiment with what might be called “1-Step” grocery shopping: Walk into the store, grab what you want, and walk out. Amazon’s surveillance technologies (cameras, microphones, device identifiers, facial recognition, etc.) will (supposedly) take care of accurately… read more >
DCG research and articles about: EU
An Executive FAQ on the General Data Protection Regulation The European Union’s General Data Protection Regulation (GDPR) will substantially impact any company that sells to EU residents, or “monitors” the behavior of EU residents. Compliance will require significant changes in how companies collect, store, process, share, and transfer personal data. Failure to comply carries very… read more >
This month on CMS-Connected, Scott Liewehr and Tyler Pyburn discuss the EU’s General Data Protection Regulation (GDPR). Digital Clarity Group Co-founder and Principal Analyst Tim Walters has written and spoken extensively on GDPR in recent months. The General Data Protection Regulation (GDPR) places significant new and expanded restrictions on the collection, use, storage, sharing, and… read more >
The Question Last year, a journalist asked me, “Why is respecting customer data privacy sound business policy?” My answer at the time: This is a matter of increasingly intense debate. Some claim that, in principle, more data means better services/improved customer experience. They argue that since consumers ultimately (or, what amounts to the same thing,… read more >
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.
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