As customer expectations for superb and even unparalleled customer experience intensify, companies of all sizes, industries and locations are feeling the pressure to transform their businesses in ways that, even two years ago, weren’t urgent or on the radar screen. Now, as organizations are realizing the criticality of customer experience management (CEM), they are starting to… read more >
DCG research and articles about: Service Provider Landscape
When it comes to identifying the right service provider, today’s organizations face a bewildering array of options and a glaring lack of the transparency needed to compare those options. We estimate there are over 80,000 service providers globally; moreover, the characteristics of each firm can overlap and cover a wide breadth of services. Some providers… read more >
Digital Clarity Group explores the topic of avoiding a digital transformation disaster with better agency partner selection.
CEM is an imperative because you're either competing with superior customer experiences -- or you're not even part of the game.
Tim Walters, Ph.D.,
The CEM Imperative.
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IT Director of Applications,
Presbyterian Homes and Services