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DCG research and articles about: WCM

magic-elephants

Web Content Management Round-Up, October 2015

What’s new in Web Content Management? In this WCM Round-up we take a look at the Gartner’s WCM Magic Quadrant, discuss challenges of managing content in Higher Ed, contemplate Drupal 8 upgrade path, take note of the new OpenText partner program, dotCMS webinars and upcoming industry conferences… read more >

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Two Countries, One Customer: Navigating the Content and Commerce Divide

When I travel to countries that share a border, I love seeing how those countries may have little in common – speak different languages, eat different foods, and have different customs – and yet manage to communicate and co-operate so that people can cross back and forth easily between the two. From a traveler’s perspective,… read more >

gilbane-2015

Gilbane Content and Digital Experience Conference 2015

December 1-3, Boston, MA, USA. Foundations for the strategic selection of a Service Provider partner, by Cathy McKnight Holistic Customer Experiences Require Fundamental Change, by Connie Moore Global Experience Management: Analyst Views on Trends and Practices, by Mary Laplante How to Integrate the Content and Commerce Experience, by Jill Finger Gibson Event website: Gilbane Content… read more >

Blackboard_Einstein

Does Anyone Really Understand Customer Experience Management?

Understanding a problem is the most crucial step in solving it. So wrote Clayton Christensen in his famous 2000 Harvard Business Review article, “Meeting the Challenge of Disruptive Change” (co-authored with Michael Overdorf). A legitimate response might be: “Well, duh.” The necessity to properly frame the problem before proceeding to the solution is the kind… read more >

Free Developer Report

Service Providers – North America

Are you selecting an agency or a systems integrator for your WCM or CEM project? Digital Clarity Group covers 47 leading service providers in North America, and provides best practices for Service Provider assessment.

premium-research

Service Providers – Europe

Are you selecting an agency or a systems integrator for your WCM or CEM project? Digital Clarity Group covers 45 service providers in Europe, and provides best practices for Service Provider assessment.

Free Developer Report

Bridging the Content and Commerce Divide

Thinking you need to replatform your existing CMS or ecommerce solution? Before you start gathering requirements and soliciting RFPs from WCM and e-commerce vendors, take a moment and consider how important online sales are for your company’s growth. If the answer is “very,” take a moment or two and consider if there might be a… read more >

Free Developer Report

“Mid-Size Organizations” Hold the Keys to Success With Customer Experience Management

Consumer expectations do not diminish according to the size of the organization. We all just want a great experience regardless of the size of the organization attempting to engage us. Whether in a B2C or B2B context, we don’t distinguish between massive enterprises and family-owned firms, nor between temporary sites for a product launch and the polished omnichannel experiences of a world wide… read more >

iwmw-2015

IWMW 2015

July 27-29, 2015. Omskirk, UK. Event website: IWMW 2015 read more >

Open-Text

Web Content Management Round-Up, May 2015

What’s new in Web Content Management? Adobe announces a strategic partnership with Microsoft. OpenText plans to cut its workforce by 5%. Appnovation Donates $30,000 to Drupal 8 Accelerate. Hippo releases Hippo CMS v10. Automattic Acquires WordPress Service Provider WooThemes. Mura CMS launches a Mura CMS Themes Competition… read more >

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