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Guide to Service Providers for Web Content and Customer Experience Management – North America

NA-Guide-2014DCG’s Guide to Service Providers for Web Content and Customer Experience Management covers the North American landscape of systems integrators and digital agencies. It provides pragmatic, actionable advice and guidance for decision-making professionals.

Edition: North America, 2014
Other editions: Europe, 2014

Authors: Jill Finger Gibson, Marianne Kay, Scott Liewehr, Cathy McKnight, Tim Walters, Ph.D., Tiffany Elliot.


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The North American Service Provider Landscape

Very few organizations have all of the in-house resources necessary to deliver the kinds of engaging experiences that empowered customers demand. Most, if not all, will at some point turn to external service providers (interactive/digital agencies and systems integrators) for assistance. But which providers are optimal for which technologies and approaches? This has been an excruciatingly difficult and laborious question to answer. Until now.

NA-guide-sample-profile-citytechDCG’s Guide to Service Providers for Web Content and Customer Experience Management is the only comprehensive guide to the North American landscape of systems integrators and digital agencies. The Guide will be an invaluable resource if you are selecting an implementation partner for new technology, replacing an existing service provider whose capabilities you’ve outgrown, or seeking a strategic partner who can guide your content and experience management strategies independent of any technology you have or may acquire.

The 2014 North American edition of the Guide to Service Providers features profiles of 47 service providers with expertise in 29 technology products from leading WCM vendors. Each profile reports key evaluation criteria in a consistent format that is free of marketing lingo. For each provider, we summarize:

  • Web content management and customer experience-related technology partnerships
  • Specific areas of expertise and vertical industry specialization
  • An overview of project approach and differentiated value proposition
  • A representative sample of recent news, appointments, and awards
  • A perspective on the firm’s capabilities, based on our assessment and interviews with their clients

In addition to the profiles, the Guide to Service Providers presents DCG’s latest analysis of the service provider landscape, based on eight months of research. Five directories organize the information about the service providers by name, type, headquarters, regional offices, and vendor partnerships. We also describe a Service Provider Assessment Framework to help you evaluate the providers and find a best-fit partner.

Research and Guidance that Leads to Great Choices

Aggregated information that is not available in other reports. DCG’s Guide provides new insight into the strengths, weaknesses, core competencies and technical proficiencies of 47 North American digital agencies, systems integrators, advertising agencies, and marketing communication agencies.

Fresh perspectives. The Guide delivers fresh thinking on experience management by focusing on the people implementing web technology – not just the technology itself.

At Digital Clarity Group, we believe that discussions with past or existing clients are imperative. Reference clients are the only reliable source of insight into how the service provider performs ‘in the wild.’

Backed by research. The Guide draws on primary research conducted exclusively by Digital Clarity Group. We surveyed and interviewed all of the firms (plus 45 more covered in our companion European edition) and many of their clients. Our unique approach enables us to present a 360-degree perspective of the capabilities of the agencies and their ability to improve customer experience through web technology.

Expertise in today’s leading web platforms. The service providers profiled have technology partnerships with WCM systems and platforms from Acquia, Adobe, Alfresco, Clickability, CoreMedia, Crafter Software, DNN, Drupal, Ektron, Elcom, EPiServer, eZ Publish, Hippo, HP Autonomy, iAPPS, IBM, Jahia, Joomla, Kentico, Liferay, Microsoft SharePoint, Open CMS, Oracle, Percussion, SDL, Sitecore, Telerik, Sitefinity, Umbraco, and WordPress.


Download the Guide to Service Providers for WCM and CEM

Free sample
FREE
Download
1-User license
$349
5-User license
$1,199
Enterprise license
Get a quote
Contact us



 
 
 
 


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