As I write this I’m on the way to the Global Drucker Forum in Vienna. In honor of Peter Drucker, this fifth annual gathering brings together the bigs and the wigs of management consulting and practice, including Clayton Christensen, Gary Hamel, Rita McGrath, and John Hagel III. Can management manage its own Great Transformation? The… read more >
In the customer-centric era, success will come to those who can truly put the customer — not tools or technologies — at the center of everything they do. Organizations should carefully evaluate how they can help marketers optimize the core web channel and remove barriers to success, such as time-consuming implementations, long delays to launch… read more >
After a two-year hiatus from the world of work I’m back at it again, having just joined Digital Clarity Group as senior vice president, research. (Here’s the bio.) You may be wondering, why now? And why DCG? Good questions. Why now? The “why now” is easy. I left the workforce in January 2013 because of a… read more >
The forces of digital disruption have toppled established business models, magnified the significance of digital channels and competences, and initiated the “customer-centric era.” CMOs and their marketing organizations would seem to be ideally positioned to lead organizational response, as they typically own the customer relationship and have developed sophisticated methods for understanding and communicating with… read more >
October 28-30, 2014, Trump Turnberry Resort, Scotland, UK. The CMO Summit Europe, in partnership with Digital Clarity Group, brings together 60 senior decision makers and business leaders from across the region. Event website: Next Generation CMO Summit Europe 2014 read more >
October 2, 2014, Copenhagen, Denmark. Keynote: Future Trends and Opportunities in Customer Experience Management, Tim Walters, Ph.D. Event website: EPiServer Update 2014 read more >
Sept 8-10, 2014, Las Vegas, NV, USA. Event website: Sitecore Symposium, Europe 2014 read more >
Say you work for a company that makes wool clothing. For a few years, you’ve been in charge of herding the sheep: making sure that they are fed and cared for, hang out in the right pastures, and show up on time for their shaves. That’s content management. One day, you get a new assignment…. read more >
For some people (including, often, me), the year 2020 still represents a remote, science-fiction future, with flying cars, space colonies, and robotic cops. But of course, 2020 is now barely five years away. It is closer to us today than the introduction of the web-enabled smartphone. Extraordinary – and at one time unimaginable – transformations… read more >
July 9, 2014, webinar. Learn how to deliver successful personalized customer experiences, Tim Walters, Ph.D. Event website: Sitecore Analyst Webinar read more >
