EPiServer Customer and Partner Day 2014
June 26, 2014, Den Haag, Netherlands. Customer Experience Management, Tim Walters, Ph.D. Event website: EPiServer Customer and Partner Day read more >
DCG research and articles about: Tim Walters
Magnolia Conference, Basel 2014
June 24-26, 2014, Basel, Switzerland. Making the Transition From WCM to CEM – And Why Resistance Is Futile, Tim Walters, Ph.D. Event website: Magnolia Conference 2014 read more >
SDL Innovate, San Francisco 2014
June 11–12, 2014, San Francisco, CA, USA. Customer Experience Trends in Documentation, Tim Walters, Ph.D. Event website: SDL Innovate, San Francisco read more >
Changing the World of Work: Why Social is Broken and How to Fix It
May 2014, webinar. Presented by Tim Walters, moderated by Mary Laplante. read more >
SDL Innovate, Amsterdam 2014
May 19–20, 2014, Amsterdam, Netherlands. Globalization and Customer Experience Management, Tim Walters, Ph.D. Event website: SDL Innovate, Amsterdam, Netherlands. read more >
Adobe Summit EMEA 2014
May 14–15, 2014, London, UK Managing the New Marketing Complexity, Tim Walters, Ph.D. Event website: Adobe Summit EMEA 2014 read more >
Navigating the Service Provider Landscape in Europe
We are proud to announce that the European edition of Digital Clarity Group’s 2014 European Guide to Service Providers for Web Content and Customer Experience Management is out. Research for the Guide began in September 2013 and included: Identifying and connecting with over 150 service providers: advertising agencies, digital/interactive agencies, marketing communications agencies, and systems integrators… read more >
J.Boye Web & Intranet Conference
May 6–8, 2014, Philadelphia, PA, USA Keynote: Making Customer Experience Management Real, Tim Walters The Tools, Team and Tactics Needed to Compete in An Outside-In World, Scott Liewehr and Cathy McKnight Customer Experience Management – Starts at Home, Cathy McKnight Expert Panel Discussion Web Idol Event website: J.Boye’s Web & Intranet Conference read more >
Social Now Europe
April 7, 2014, Amsterdam, Netherlands Keynote: Social Intranets, the Lemming Curve, and ‘Down With People’ – Tim Walters Event website: Social Now Europe read more >
Blindness and Insight: Ignore the CEM Imperative At Your Peril
Our latest Insight Paper, The CEM Imperative: Customer Experience in the Age of the Empowered Consumer, establishes that customer experience management is no longer an option, a nice-to-have, or a remote step in the five year strategic plan. On the contrary, the mobile and social empowerment of consumers makes CEM an inescapable, compulsory, and essential… read more >
